Did not receive your purchase link?
Please check your SPAM folder, often these emails end up in your junk/spam folder.

If you are emailing in regards to an order please include your order number, also make sure the name on the form matches the name on the order you submitted.

If you are experiencing technical issues with downloads please include what device you are using and if possible what operating system you are using.

Frequently Asked Questions

How are my videos delivered?

Once your purchase is complete you will receive an email with download links that you can use to download your video files.

I didn’t receive an email after I placed my order.

Often these end up getting caught in a SPAM filter. Please check your SPAM box or junk mail folder in your email app. Still not there? Contact us at support@dydkeddown.com

What format are the videos delivered in?

All videos are delivered as .MP4 files

My download links are expired?

Once you place your order you have a limited amount of time to download your files. These are video files that you should store on your device. Download your videos and save them ASAP.

Can I access a previous order?

We do not offer cloud based storage and once your links have expired you will need to purchase them again.

I can't watch the video?

These are downloadable files. They do not stream from a link. You must first download the complete file and play on your device. If you can only access via mobile device you should make sure you can download and play .MP4 files before purchasing.

Can you shoot my favorite performer?

Maybe, contact us at support@dykeddown.com with your request.